Account Manager
About Omniaz
Omniaz creates the retail store experience for shoppers, brands and retailers of tomorrow. We enable the Fast Moving Consumer Goods (FMCG) Metaverse via Computer Vision & Augmented Reality technology to enable the digital layer of the store. Brands and retailers can boost the consumer experience via gamified content while influencing shopper journey and collecting all shelf data directly through shopper's devices. Omniaz is scheduled to deliver this solution to the largest retailer in Europe.
Omniaz is a fast-growing technology startup commercializing the AR Commerce solution for brands and retailers in the home industry. Omniaz's portfolio includes several e-commerce marketplaces in Central and Eastern Europe. We work with clients like BRW, De'Longhi, Grohe, Electrolux. In addition, Omniaz develops its proprietary algorithmic solutions in the field of computer vision and artificial intelligence. These solutions are running on generally available mobile technologies and upcoming AR glasses. The R&D team, consisting of the best scientists in the field of AI & ML in Poland, is currently implementing a project financed by the National Center for Research and Development (NCBiR). The solutions developed by Omniaz also attracted the attention of Microsoft to become a strategic partner.
Role
We are looking for an Account Manager for our SaaS based Solution to serve as the lead point of contact for our main enterprise client accounts to create long-term, trusting relationships with our clients. The Account Manager’s role is to manage a portfolio of assigned clients, develop new business from existing clients.
Type of contract: Full-time - remote
Responsibilities
- Communicating with clients to understand their needs and explain product value
- Building and maintaining relationships with clients based on trust and respect
- Collaborating with internal departments to facilitate and ensure fulfillment according to clients needs and objectives on time
- Maintaining updated knowledge of company products and services
- Resolving complaints and preventing additional issues by improving processes
- Acting as a client advocate with a focus on improving the buyer experience
- Providing progress reports to clients, partners and upper management
Requirements
- Proven work experience as account manager, project manager or other relevant role
- Demonstrable ability to communicate, present and influence key stakeholders
- Extensive and accurate product knowledge - experience/understanding of AR/VR technology as a plus
- Proven ability to juggle multiple accounts at a time, while maintaining sharp attention to detail
- Understanding of consumer behaviors and industry trends
- Excellent listening, negotiation and presentation abilities
- Exceptional verbal and written communication skills in Polish and English
